Senior Global Account Manager

## The Role

We're hiring a **Senior Global Account Manager** to own our largest and most strategic fleet relationships end to end. These are customers running hundreds or thousands of vehicles, where a repair that drags an extra day is a vehicle off the road and a cost they feel. Your job is to be the person they trust to keep that from happening, to expand the relationship as they see the model work, and to carry what you learn back into how ServiceUp operates.

## What You'll Do

- Own a book of our most strategic fleet and fleet-management accounts, from onboarding through renewal and expansion
- Build real operational relationships with the people who live in the repair workflow every day, not just the signer
- Dig into each account's numbers (cycle time, cost per repair, shop coverage) and turn them into a plan the customer actually acts on
- Partner with ops and the shop network so the promises you make in the room hold up at the curb
- Run renewals and expansions with a clear view of where the account is healthy and where it's at risk, and say so early
- Feed the field back into product and operations: what's working for these accounts, what keeps breaking, what would make them grow faster

## What We're Looking For

- A track record owning and growing large, complex B2B accounts, ideally where the buyer measures you in operational outcomes
- Comfort reading an account's data and building a case from it, not just managing a relationship on rapport
- The judgment to spot a renewal at risk months out and the backbone to raise it
- Clear, direct communication with operators who don't have time for a pitch

## Strong Advantages

Nice-to-haves, not strict requirements.

- Experience in fleet, logistics, automotive, insurance, or another operations-heavy industry where repair or downtime is a real line item
- You've sold or managed accounts for a two-sided marketplace or network product
- You've been early enough somewhere to build the account-management motion rather than inherit it

## Why This Role Is Special

Our biggest accounts are the ones that prove the model, and you own them. The product does something these customers used to coordinate by hand across a dozen shops and inboxes, so the conversations are concrete: fewer days down, lower cost per repair, one place to see it all. You're early enough to shape how ServiceUp keeps and grows its most important relationships.

## Location

Campbell, CA. We like having the strategic team close to operations.

## Next Steps

Tell us about one account you grew and what you did that mattered. We care more about how you think about a relationship over its full life than about the logos on your resume.